So I recently sent my laptop for repair LCD Screen Display + Touch Screen Digiti, after having it for a year and a few months. My warranty is covered for 2 years, and these are the terms of the warranty. When I sent it for repair under warranty there were some problems that were not covered, and the total bill was calculated at RM968.84 (236.13 USD).
Not being well off I complained because I was quoted ~600 before for just the cracked screen, and not every other problem, especially the LMS350GF20 LMS350GF20-002 LCD Screen service charge (No service charge unless I decided not to repair the screen). It got escalated to a Service Specialist and we had some back and forth about the problem. I hit a brick wall until I remembered the defect my computer had within a week of purchase, which coincidentally was related to the LCD screen that was now cracked. I originally told them about it and all they told me to do was to try and install drivers, until I wasn't able to exchange it 1 for 1 (1-week window). I mentioned this, and that I wanted the defect to be repaired and not the crack, but because it was cracked it now wasn't eligible.
I decided to call to see Garmin Zumo 450 550 LCD Screen Display if we could get somewhere since emailing was slow and getting nowhere. The representative kept focusing on the cracked screen, even though I kept bringing up the defect. I had to mention how opening the screen normally was how it originally got cracked, and how I didn't abuse it, although that didn't matter since it still isn't covered by warranty. After calling and reinforcing my position, we got somewhere. Let it be known, although I was fairly unfriendly in my phone Tomtom Tom XL IQ LCD Screen Display call, I was never irate or abusive toward the representative in any way.
When I sent the email with all the evidence (the video and the receipt), her response with very snarky, but I finally got some recognition.
They replied after the weekend saying that they couldn't acknowledge the warranty, but they could reduce the price on the parts by ~20% for each piece. I feel the representative was very snarky again in her reply, and her claim about the review 3 times makes no sense given the video has been viewed 3 times (1 mine, 1 hers, 1 ?) since then.
So of course it wasn't exactly what I was hoping for GPS Navigon 8410 LCD Screen Display + Touch screen Panel , I got something. The thing is I still can't do anything about it since I can't afford the costs right now. I also feel like them offering a discount acknowledges that they know there was a problem though so I don't know if I should reject and pursue anything more.
I tried to condense it all since it was fairly lengthy. If you need more information about anything just ask me and I'll tell you.
My question would probably have to be, does the original TOMTOM XL IQ Routes LCD Screen Display Panel+ Touch Screen Digitizer LMS430HF19-003 defect have any basis for getting the warranty, or does the cracked screen now make it not eligible like the representative claims. Since the screen still works with the crack, but the other problem persists, shouldn't they still have an obligation to fix the other issue even with the crack?
Sorry, I didn't actually mention this in the original post, but this is relevant information that could change what you just said.
When I first noticed the problem, it was pretty serious and I in fact complained about it. The people that sold me the laptop ran out my time that I could use to exchange for a completely new laptop. They had me try to install drivers (multiple times), and do useless things that did not result in my laptop getting fixed. After that week was up they wanted me to send it for warranty, which I couldn't do at the time.
The reason I got the laptop PCU-P077E CXA-0271 TDK LCD Inverter For 10.4-inch Kyocera LCD Screen was for work as my previous one had died and without a computer I'm unable to do anything. My employer shelled out the money for me to purchase a new one, and having to wait 2 weeks for it to be fixed was out of the question. So I lived with it. Now when I finally have the chance, I sent it, but unfortunately between then and now I got the crack by opening it, normally mind you, and now the original problem is void.Touch Screen Digitizer For Garmin Nuvi 1490 1490T 5-inch Ecran Tactile
Sure you could say I'm taking advantage of the situation and acting it bad faith, but they also did the same when they gave me the run around back when I initially said something to them.
The problem you're going to have is that consumer rights in fact vary quite a lot between countries, and nobody here is going to be familiar with Malaysian law.16GB Samsung Class 10 Micro SD card
If I were in the company's position, I would say (and quite correctly, based on your post) that the only reason you're worrying about the original defect is because you broke the screen and want it fixed for free. Since that defect wasn't bad enough to pursue at the time, you're acting in bad faith, and I'm not going to replace the LCD Screen Display Ecran Panel for free now that you've broken it.
I'm not a lawyer, and I'm not confident I could point out Malaysia on a map, to be honest.
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